In a bustling underground shopping concourse, the red and yellow letters flash rapidly to catch the eyes of bargain-hunters. “Just lowered...to 0.5%!!!” shouts the electronic message board from inside the plate-glass storefront of a Royal Bank Financial Group investor centre in Toronto’s financial district.By RUDY LUUKKO8 min
I read with great interest your article on the decline of good customer service (“Dishing out rudeness,” Special Report, Jan. 11). In the past few years, my experience has been encountering not so much rudeness as ineptitude: the seeming inability of utility companies to transfer account information correctly without a series of follow-up phone calls involving much hair-pulling and restrained tempers, delivery persons who “don’t do stairs,” insurance companies that invariably bill a different amount than quoted, days spent at home waiting in vain for contractors to show up, and charity organizations that refuse to take furniture with the slightest imperfections.
The turnout was impressive—even if 200 people might normally be considered a disappointing crowd for the silver-tongued premier of Newfoundland. The dinner in question took place on Dec. 10, more than a month before the hoopla of the provincial election campaign, which kicked off last week.By JOHN DeMONT, BRUCE WALLACE7 min
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